# Matanzas Kitchen Service — Thermador appliance repair, St. Augustine FL — (904) 442-8210

> Independent Thermador Service. Booking by telephone on (904) 442-8210. Independent: not affiliated with, authorized by, or endorsed by Thermador.

## Questions we are asked most

Page: https://thermadorrepairstaugustine.com/faq/

The questions asked on the phone most often, answered the way they are answered on the phone.

### What does a service visit cost?

A visit is a flat $129 diagnostic. That covers travel, testing and a written explanation of what failed and why. If you approve the repair, the $129 is credited toward it. You get a written estimate before any part is ordered or any labor is billed, so nothing is open-ended.

### Are you affiliated with Thermador?

No. Matanzas Kitchen Service is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by Thermador or its parent company. We name the brand only to say which appliances we work on. If your appliance is still inside its factory warranty, call the manufacturer first — that work should cost you nothing.

### What warranty comes with the repair?

Ninety days on our labor and three hundred sixty-five days on the parts we install. We fit genuine OEM parts, not aftermarket equivalents, because control boards and valves in these appliances are matched to the model rather than generic.

### Which areas do you cover?

St. Augustine and St. Johns County, out to roughly forty miles. That includes Palencia, World Golf Village, King & Bear, Murabella, SilverLeaf, Marsh Creek, Davis Shores, Camachee Island and Sea Colony. We are a mobile service and keep no walk-in counter.

### When can you come out?

Monday to Friday, 8:00am to 6:00pm, and Saturday 9:00am to 4:00pm. Closed Sunday. Appointments are scheduled in advance and we do not run an after-hours line, so a message left overnight is answered the next working morning.

### Do you work on other brands?

No. We service Thermador appliances only. Staying with one manufacturer means one set of service manuals, one parts catalogue and one family of control boards to know properly, which is what shortens a diagnosis from two visits to one.


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Source page: https://thermadorrepairstaugustine.com/faq/
Phone: (904) 442-8210 · Hours: Monday to Friday 8:00am – 6:00pm; Saturday 9:00am – 4:00pm. Closed Sunday. Scheduled appointments only — we do not run an after-hours line.
Area: St. Augustine, FL and St. Johns County, about 40 miles out.

Matanzas Kitchen Service is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by Thermador or its parent company. All brand names and model numbers are the property of their respective owners and are used only to identify the appliances we service.