Ours had started leaving grounds in the cup. He found the brew screen blinded with old oil and the grind left far too fine by an earlier service. Cleaned and reset, and the cup has come out clean since.
Clara W.
Owner feedback
What owners said afterwards
Rated 4.5 out of 5 across 60 customer reviews. 24 of them are printed below, the awkward ones included; the rest sit on the page for the appliance or the area they belong to.
(904) 442-8210
Flat $80 diagnostic, credited toward the repair when you approve the work.
Afterwards
What owners wrote afterwards, printed in full and unedited. The rating on this page is the average of exactly the entries below it.
How to read these
Each entry is one visit: what the appliance was doing, what was measured, what was changed and how the call ended. They are printed first name and last initial, the way they were given to us, and the ones that are less than glowing are printed too. A wall of nothing but top marks tells a reader nothing.
The 24 below are a cross-section — the most recent few for every appliance we work on — so no single repair can fill the page. The figure beside them is the mean of all 60, not of the selection, and the rest are printed on the appliance and area pages they belong to.
Nothing below quotes a sum. What a visit costs belongs on the pricing page, where it can be held against the invoice, and what happens afterwards belongs on the warranty page. If a fault below sounds like yours, the page for that appliance sets out how it gets diagnosed.
The figure
4.5
out of 5, the mean of all 60 reviews in the published pool.
- 5 stars
- 37
- 4 stars
- 17
- 3 stars
- 6
- Span
- September 2025 to September 2026
A cross-section of what owners said
Glasses came out with a film that would not wipe off. He tested the water path, sorted out the rinse aid dosing and explained what the mineral here does to glass. The next load came out clear and has stayed that way.
Silas E.
One burner lit with a lazy yellow flame and sooted the pan. He cleaned the burner head and cap, checked the orifice and set the air. A clean blue cone now, and he left the other burners adjusted to match.
Harriet S.
Our hood sounded like a bag of spanners at the top speed. He found the wheel thrown out of balance by grease and cleaned it back to bare metal rather than selling us a blower. Quiet, and it moves air again.
Rory U.
Frost built up on the back wall of the freezer every few weeks no matter what we did. He found the defrost heater open at one end, renewed it, and checked the drain was clear before closing up. No frost since.
Clementine A.
The self-clean cycle aborted every time it came up to temperature. He found the door lock motor stalling, replaced it, and then ran the whole cycle through before leaving. It finished without a complaint.
Crispin H.
The griddle heated hot at one end and barely at the other. He tested both legs of the element, found one open and fitted a new one. Pancakes the same colour right across the plate for the first time since we bought it.
Desmond W.
Two rear burners lit slowly and smelled wrong doing it. He checked the orifices, found them partly blocked by a spider nest in the burner tube and cleared both out. Lighting is instant again and the smell has gone.
Bernadette L.
Steam escaped around the top of the door and was marking the cabinet above it. He renewed the seal, reset the door alignment and fitted the heat deflector strip that had been left off at installation. No more marking.
Theodora G.
Water was standing in the bottom at the end of every cycle. He cleared the filter, found the drain hose had lost its loop behind the cabinet and put it back properly. It drains dry, and no pump was needed.
Ambrose F.
The bottom of the refrigerator was freezing lettuce while the top shelf sat warm. A damper had jammed part open. He freed it, measured airflow at each shelf, and the cabinet has held one temperature since.
Winifred T.
The hood light kept dimming and buzzing at us. He found the transformer failing and swapped it, then checked the lamp housings for heat damage while he was in there. Bright and silent since, and he took the old parts away.
Aurelia Z.
The milk system had stopped foaming and was leaving milk sitting in the line. He stripped the frother, renewed the valve and the tubing, and set up the cleaning routine with us. Foam like it was new.
Gideon Y.
The unit would not slide out of its housing without a fight. He adjusted the runners, cleaned the guides and found a bracket that had never been tightened when it went in. It glides out on one hand now.
Persephone K.
Ours drained into the disposal and kept backing up into the tub. He found the knockout plug had never been taken out when the disposal went in and dealt with it. A fault we had lived with for years, gone in one visit.
Emerson Q.
Our column ran constantly from the week we moved in. He found the cabinet had been built without the clearance the appliance needs at the top, opened it up, and the run time halved. Not a fault we would ever have found.
Beatrix L.
Water was pooling in the cabinet under the unit. He traced it to a perished seal on the outlet rather than the tank everyone assumes, renewed it, and dried the cabinet out properly before refitting.
Dorothea A.
Wine storage crept up towards room temperature through the afternoons. He found the condenser packed solid behind the grille and one fan blade clipped. Cleaned out, blade renewed, and it holds through the hottest part of the day.
Philippa N.
The steam oven threw a water fault with the tank full to the mark. He found scale had bridged the level probes and narrowed the pump inlet, cleaned both and ran a descale through. It fills and steams normally again.
Marcella D.
Bread was catching along the back edge and staying pale at the front. He measured the cavity at four heights and found the convection motor turning slowly. New motor, even browning, and he showed us the readings.
Ottoline M.
Grease had worked into the spark switches and every knob was setting off every igniter. He stripped the fascia, cleaned each switch and refitted it. He also showed me how to clean around them without soaking the panel.
Fabian W.
Cooking smells hung around the whole ground floor and the hood seemed to do nothing at all. He found the duct above the ceiling had never been joined to the roof cap. Joined properly, and the difference was immediate.
Barnaby X.
Detergent was left caked in the dispenser at the end of every cycle. He found the dispenser flap binding and the wash arm not reaching it, freed both and checked the inlet water temperature. Loads come out clean now.
Octavia J.
The blower would not start unless you gave it a nudge. He found the capacitor well down on value, renewed it and then measured the starting current. It fires up first time on every setting now, low included.
Barnabas Y.