maintenance
Thermador Freezer Temperature Settings
The right freezer and fridge column settings, how to confirm them with an appliance thermometer, why readings drift and what the two alarms are telling you.
Questions
Straight answers
The questions people ask before they book — cost, coverage, warranty and who we are — answered without a sales sentence attached.
(904) 442-8210
Flat $80 diagnostic, credited toward the repair when you approve the work.
Questions
The questions below are the ones asked on the phone most often, answered the way they are answered on the phone.
Asked before booking
Before you call
- What does a service visit cost?
- A visit is a flat $80 diagnostic. That covers travel, testing and a written explanation of what failed and why. If you approve the repair, the $80 is credited toward it. You get a written estimate before any part is ordered or any labor is billed, so nothing is open-ended.
- Is it worth fixing, or should I just replace it?
- That depends on which part failed and on the condition of everything around it, not on the age of the appliance. Most of the repairs we publish figures for finish well under half of what a comparable new built-in costs; sealed-system work on a corroded cabinet is the one that does not. We work the comparison out in writing after the diagnosis, and the repair-or-replace page sets both sets of figures side by side.
- Are you affiliated with Thermador?
- No. Matanzas Kitchen Service is an independent appliance repair company, and working on one manufacturer was our own decision rather than an appointment by anyone. We name the brand only to say which appliances we work on. If your appliance is still inside its factory warranty, call the manufacturer first — that work should cost you nothing. The full independence statement is in the footer of every page.
- Do you charge by the hour?
- No. The visit is a flat $80 diagnostic rather than an hourly rate, so a fault found in forty minutes and one found in two hours cost you the same. The labor for the repair itself is quoted in the written estimate as part of the job, never billed by the clock, and the $80 comes off the total once you approve the work.
- What warranty comes with the repair?
- Ninety days on our labor and three hundred sixty-five days on the parts we install. We fit genuine OEM parts, not aftermarket equivalents, because control boards and valves in these appliances are matched to the model rather than generic.
- Which part is the expensive one to replace?
- On refrigeration it is the sealed system — the compressor and the refrigerant circuit it sits in — and on cooking appliances it is the control board or touch panel. Elements, sensors, igniters, hinges and seals all sit well below either. That is why the diagnosis decides the number rather than the symptom, and why the price bands on this site are published as ranges.
- Which areas do you cover?
- St. Augustine and St. Johns County, out to roughly forty miles. That includes Palencia, World Golf Village, King & Bear, Murabella, SilverLeaf, Marsh Creek, Davis Shores, Camachee Island and Sea Colony. We are a mobile service and keep no walk-in counter.
- When can you come out?
- Monday to Friday, 8:00am to 6:00pm, and Saturday 9:00am to 4:00pm. Closed Sunday. Appointments are scheduled in advance and we do not run an after-hours line, so a message left overnight is answered the next working morning.
- Do you work on other brands?
- No. We service Thermador appliances only. Staying with one manufacturer means one set of service manuals, one parts catalogue and one family of control boards to know properly, which is what shortens a diagnosis from two visits to one.
- Do you repair heating or air conditioning?
- No. We are a kitchen appliance trade: built-in refrigeration and wine storage, ranges and cooktops, steam and wall ovens, dishwashers, ventilation hoods and built-in coffee systems. Furnaces, heat pumps, air handlers, condensing units and the duct system that heats and cools a house are somebody else's work, and we do not quote or install any of it. The one duct we deal with is the short run between a kitchen hood and its cap.
Scope
We repair Thermador appliances.
One manufacturer, St. Johns County and about 40 miles around it. Anything outside that we will say so on the phone rather than book and cancel.
Price bands
What will it cost before anyone touches it?
Completed work, parts and labor together. Most of what we do on this page lands between $430 and $2,520; the $80 visit comes off that once you approve the repair.
| What gets replaced | Parts and labor |
|---|---|
| Refrigeration column sealed system | $850–$2,520 |
| Control board or touch panel | $430–$1,090 |
Before any of that
$80
Flat $80 diagnostic covering the visit and the full diagnostic sequence, credited toward the repair once you approve the work.
You get a written estimate before any part is ordered or any labor is billed.
Questions the rest of the site answers
The appliance-specific answers live on the service pages, and the local ones live on the area pages, because the honest answer to "why did this fail" is different in each ZIP.
By appliance
By area
- Palencia — 32095
- St. Augustine — 32084
- Anastasia Island — 32080
- World Golf Village — 32092
- SilverLeaf — 32092
Longer answers
Field notes
diagnosis
Thermador Oven Smells Like Gas: Leak or Not?
What to do in the first minute when the oven smells of gas, how to tell burn-off and food residue from a real leak, and what a technician checks afterward.
Booking