It works now, but it took three visits to get there and nobody warned us the part would sit on order that long. The fault was a thermistor reading high. I would use them again with lower expectations about timing.
Hugo V.
Warranty
What we stand behind
90 days on labor, 365 days on parts, genuine OEM parts only.
(904) 442-8210
This is our own workmanship warranty. It is separate from, and additional to, any coverage the manufacturer provides on the appliance itself.
Terms
The part we fit and the labour we did are both covered, in writing, from the date on your invoice. What is not covered is listed just as plainly.
Labor
90 days on the work we performed, from the date on your invoice.Parts
365 days on every part we supplied and fitted, from the same date. Why both numbers exist
Parts outlast labor, so they are quoted apart
What it covers
- The specific repair listed on your written estimate and invoice.
- The part we installed, for 365 days from the date of the invoice.
- Our labor on that repair, for 90 days from the date of the invoice.
- A return visit at no diagnostic charge if the same fault recurs in that window.
What it does not
- A different fault on the same appliance — that is a new diagnosis.
- Parts you supplied yourself, which we can fit but cannot stand behind.
- Damage from a later power event, water intrusion, or a plumbing change.
- Continued deterioration where a recommended follow-up repair was declined.
- Cosmetic wear, and anything a third party worked on after we left.
The exclusions are written out rather than implied, because a warranty you have to argue about is not worth having.
Making a claim
Call the same number and give the invoice date. If the fault we repaired has returned inside the window, the return visit carries no diagnostic charge.
Sealed systems
EPA Section 608 certification covers the sealed refrigerant systems in built-in refrigeration and wine storage.
EPA Section 608 certified technicians.
Who is liable
Matanzas Kitchen Service honours this warranty directly. No third party administers it, and nothing here is a claim on anyone else's coverage.
Price bands
What kind of work is covered by all this?
The repairs below are the ones this warranty is written about: 90 days on the labor and 365 days on the part, whichever band the job lands in.
| What gets replaced | Parts and labor |
|---|---|
| Refrigeration column sealed system | $850–$2,520 |
| Control board or touch panel | $430–$1,090 |
Before any of that
$80
Flat $80 diagnostic covering the visit and the full diagnostic sequence, credited toward the repair once you approve the work.
You get a written estimate before any part is ordered or any labor is billed.
Claims
What do people ask about the cover?
- What happens if the same fault comes back?
- Inside the 90 days on labor, the return visit carries no second diagnostic and the repair named on your invoice is put right. A different fault on the same appliance is a new diagnosis, because it is genuinely a different piece of work.
- Does the warranty cover a part I supplied myself?
- We can fit a part you bought, but we cannot stand behind it: we did not source it and cannot verify what it is. Our labor on that repair is covered as usual. Anything we supply is a genuine OEM part and carries the full parts warranty.
- How long does the cover actually run?
- 90 days on our labor and 365 days on the part we fitted, both counted from the date on the invoice rather than from the day the fault started. The invoice is the document that matters, so keep it where you can find it.
Owner feedback
What owners said when the repair had to hold
4.5
out of 5, across 60 customer reviews. Each one is a single visit, in the words of the person whose kitchen it was.
The keypad on the hood only answered every second press. He renewed the membrane and cleaned the connector behind it. It responds first time now, though he did have to come back once to finish the job.
Seraphina I.
It got fixed, but I was told on the phone it sounded like a drain pump and it turned out to be a blocked air gap. Less work than I had feared and I appreciated being told so, but the first guess was not close.
Marigold Q.
Also
The rest of the terms